Shipping Policy

Shipping:

Due to the current Covid-19 situation, our fulfilment service have implemented strict and responsible hygiene and social distancing practices. As a result, orders may take 7 extra days longer to be fulfilled. We are also seeing longer shipping times world-wide, average duration is now 7 - 20 business days depending on where your orders are shipping to.  This delay is partly due to  high numbers of staff absences.

 

Our support team is on call to answer any questions you make have and you'll receive tracking information once your order is shipped.

Our average email response time is 6 hours info@afribix.com, and you can also contact us via the live chat on the website during work hours or call +4420 3097 1969 ( 9am to 5pm GMT Monday - Friday). 

We'll continue posting updates as they come; thanks for your patience and for reading.

 

Due to the current circumstances we will only be dispatching orders Monday - Friday. This means orders placed on a Friday will be dispatched on the Monday so please do not panic if you do not receive your shipping confirmation over the weekend!

 

*In the unlikely event that you do not receive your order after the stated delivery timeframe, please contact us as soon as you are aware and no longer than 7 days from the delivery date stated on your tracking.*

Customs

You may be subject to additional import fees upon delivery, the figure can vary depending on the value of the parcel.  When importing goods to some countries, orders may be subject to customs fees. To find out if this applies to you please seek information from your local government.

USA –  check with US Customs and Border Protection Department for more information.

Australia –  check with the Department of Home Affairs for more information

New Zealand - check with the New Zealand Customs Service website, click here to go through.

Refusing to Pay Customs

If you choose to refuse the customs fee and the parcel is returned back to AfriBix, a shipping & handling fee may be deducted from your refund.

If you're still unsure on whether you'll be subject to customs fees, we'd recommend contacting your local customs office for more information before placing your order.

 

Shipping Information

Different products groups have different shipping times, for product specific shipping information, head to the product description. As a guide, the shipping information for our most shopped categories are listed below -

T-Shirts, Sweatshirts & Hoodies

Production: 3-5 business days for production prior to shipping.

Shipping: UK & USA: 3-7 business days, EU: 3-10 business days, Rest of the world: 7-15 business days.

 

 

Sport Bras & Classic One-piece swimsuit

Production: 3-7 business days for production prior to shipping.

Shipping: UK & USA: 3-7 business days, EU: 3-10 business days, Rest of the world: 7-15 business days.

 

Leggings and shorts

Production: 3-5 business days for production prior to shipping.

Shipping: UK: 2-5 business days, EU: 3-10 business days, USA: 5-7 business days, Rest of the world: 7-10 business days

 

Shoes

Production: 3 - 5 business days for production prior to shipping.

Shipping: Approximately 1 - 4 weeks for delivery (depending on delivery location).

 

Flip flops

Production:  2 - 4 business days for production prior to shipping.

Shipping: UK & USA: 3 - 7 business days, EU: 3 - 10 business days, Rest of the world: 7 - 15 business days.

 

Slides

Production: 4 - 7 business days for production prior to shipping.

Shipping: Approximately 1 - 4 weeks for delivery (depending on delivery location).

 

Laptop backpacks

Production: 3-5 business days for production prior to shipping.

Shipping: UK: 2-5 business days, EU: 3-10 business days, USA: 5-7 business days, Rest of the world: 7-10 business days

 

Other backpacks, bags & accessories

Production: 3 - 5 business days for production prior to shipping.

Shipping: Approximately 1 - 4 weeks for delivery (depending on delivery location).